Privacy Policy

Information We Collect

We collect information you provide directly, such as your name, email address, organization details, account settings, support requests, and content you submit to DeliveryTower. If you connect third-party services such as GitHub or Jira, we may process repository, pull request, issue, project, comment, and metadata needed to provide the requested product functionality.

We also collect technical and usage information, including device and browser data, IP address, log data, pages viewed, features used, and diagnostic information. We may use cookies, local storage, and similar technologies to keep you signed in, remember preferences, secure the service, and understand product usage.

How We Use Information

We use information to provide, operate, secure, maintain, and improve DeliveryTower; authenticate users; support connected integrations; generate assessments, analytics, recommendations, and workflow views; respond to support requests; communicate service updates; prevent fraud and abuse; and comply with legal obligations.

DeliveryTower may use artificial intelligence providers or other subprocessors to process product inputs and generate product outputs. We send only the information reasonably needed for the requested feature and use contractual, technical, and organizational safeguards designed to protect customer data.

How We Share Information

We do not sell personal information. We may share information with service providers, hosting vendors, analytics providers, authentication providers, payment processors if applicable, AI service providers, professional advisers, and integration partners when needed to operate DeliveryTower. We may also disclose information if required by law, to protect rights and safety, or in connection with a merger, acquisition, financing, or sale of assets.

Data Retention

We retain information for as long as needed to provide the service, fulfill the purposes described in this policy, resolve disputes, enforce agreements, maintain security, and comply with legal obligations. You may request deletion of account information, subject to legitimate business, security, and legal retention needs.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, and disclosure. No internet service is completely secure, so we cannot guarantee absolute security.

Your Choices

Depending on your location, you may have rights to access, correct, delete, restrict, export, or object to certain processing of personal information. You can also disconnect integrations, manage account settings, and control cookies through your browser. To make a privacy request, contact us using the details below.

Children

DeliveryTower is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date and provide additional notice when required by law.